Counselling is a therapeutic approach to dealing with psychological problems and mental health worries. It is a “talking therapy” and it is dedicated to helping people discuss what is on their mind in a helpful and supportive setting.
Counselling gives you a private and confidential opportunity to talk about your concerns with a therapist who can help you examine your issues in a new light. People who use counselling normally feel they have been supported by sensitive understanding and respectful empathy. Counselling is a non-judgemental form of support which focuses more on the resources of the person looking for the support rather than on the problems. Counselling does not measure the size of a problem but instead looks at the impact that it is having on you and your wellbeing.
Helping you feel that you have more control in your life is a key purpose in counselling and people come to counselling to find the best way to manage their life circumstances at that time. There is a direction and purpose in the therapy and it is one that you set. The counsellor helps you think it through, plan ahead and build up your resilience to move forward.
The counselling that you receive will take place over a specified, contracted number of sessions which will be made clear to you at the start of your counselling by the counsellor. Counselling is a process and does not lead to immediate change for this reason and it is important that you attend all the sessions so that over the weeks you begin to feel differently. Together with your therapist you will monitor changes in how you feel and changes in your outlook on life.
The services you receive are confidential and nobody is made aware of anything you discuss. It is essential that your confidentiality is respected. The therapist will only discuss how the work with you is going in their clinical supervision and this is done confidentially to ensure that you are receiving the best and most appropriate support.
Respecting you and your confidentiality is of critical importance but protecting life remains an overriding principle. If it is felt that your life or the lives of others are at risk we will act to protect you (or others) and if that means breaching your confidentiality we are willing to do this. It is very rare that this happens and even if it does, we will do all we can to discuss it with you first so as not to act against you.
This service is free to you and you do not pay for any part of the service.
There is a high demand for these services and if you do not attend or if you cancel with less than 48 hours’ notice this session may still have to count as one of your allocated sessions. If you are unable to attend a session please let us know as soon as you can.
The therapist who works with you part of a professional organisation, with a professional code of conduct and they are required to act in an ethical, courteous, supportive and respectful manner at all times.
If the service you receive falls below your expectations it is important to let us know. There is an Service Manager that you can ask to speak to if you have any concerns or problems. These will be discussed with you and if it is appropriate we will then activate our complaints procedure; a copy of this will be sent to you and your doctor will be notified that this has happened.
At the end of your counselling you will be asked to provide us with feedback. This is important to us because it helps us know if you have felt supported by the service and it allows you to make any recommendations for improvements- we use a text message system to get your feedback.