NHS Counselling

Psychotherapy and Counselling Services

Privacy Policy

In order for us to provide our professional services it is necessary to ask every user for personal information which we must keep as a record of our working contract. The organisation only asks you for personal information for legitimate purposes of providing our therapeutic services and limits the information which it records to that which is relevant to the support we provide.
Your personal information is not shared with any other organisation or individual outside of this company and does not leave the jurisdiction of the UK. The information we keep is the minimum amount necessary for providing our services. The information is protected by keeping it in secure electronic files which are only accessible to staff within this organisation who have been given the required authority. Records of your sessions are kept in a specialist encrypted format and only the person who works with you has authority to record and revisit these files. The organisation’s clinical manger and the data controller have access to these files and in special circumstances will examine these records for purposes of quality assurance.
Your data will be stored for 12 months and then archived for a further 24 months after which your data will be deleted from our systems and no record will be retained.
The monitoring of how your personal information is processed, recorded and securely stored is done by the organisation’s Data Protection Officer.
If you require legitimate access to your personal information or if you have a complaint about how the organisation records and stores these data, you can contact the Data Protection Officer directly by emailing dpo@thetcsgroup.co.uk or telephoning 03302 020283 and asking for the Data Protection Officer.
When you are working with this organisation you will be treated respectfully and without any form of bias or discrimination. TimeforTalking is committed to equality of access and opportunity in all aspects of its work. It is our policy to ensure there is no discrimination on the basis of age, gender, colour, race, nationality, ethnic origin, marital status, religious beliefs, sexual orientation or disability. And we seek to actively promote diversity